FAQ
Answers about Drool Slick, orders, shipping, subscriptions, returns, and support.
Product
What is Drool Slick?
Drool Slick is a slow-dissolve vanilla mint designed to support a fresh, comfortable mouthfeel. It is sugar-free, vegan, and made to dissolve gradually instead of disappearing in a few minutes.
How long does one mint last?
Most customers can expect one mint to dissolve over approximately 15 to 25 minutes. Timing varies by person.
How do I use it?
Place one mint against your palate and allow it to dissolve slowly. There is no need to chew or crunch it. Always follow the directions on the product packaging.
What causes the tingle?
Spilanthes provides a soft, brief tingle intended to encourage natural saliva activity. Individual sensation can vary.
What are the featured ingredients?
Featured ingredients include hyaluronic acid, spilanthes, malic acid, and vanilla bean plus mint flavor. Review the product packaging for the complete ingredient and allergen information before use.
Is Drool Slick a treatment for dry mouth?
No. Drool Slick is a food and lifestyle product, not a drug or medical device, and it is not intended to diagnose, treat, cure, or prevent disease. Speak with a dentist or qualified healthcare provider about persistent or severe oral dryness.
Orders and shipping
How quickly will my order ship?
Orders normally require 1 to 3 business days for processing. Standard U.S. transit is estimated at 2 to 4 business days after shipment. Carrier delays can occur. See our Shipping Policy for full details.
Do you offer free shipping?
Free standard shipping is available on eligible U.S. orders over $30. Any current promotion is shown in the cart and at checkout.
How can I track my order?
Use the tracking link in your shipping confirmation email or open the Orders section of your customer account.
Subscriptions
How do I manage or cancel a subscription?
Sign in to your customer account and select Manage Subscription. You can also email support@droolmint.com. Cancel before the next renewal is processed to prevent the next recurring charge.
Returns and support
What is the return policy?
Drool offers a 30-day satisfaction guarantee. Unopened items may be returned within 30 days of delivery. Because mints are ingestible products, contact us before mailing an opened product. See the Refund Policy for complete terms.
What if my order arrives damaged or incorrect?
Email support@droolmint.com within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund as appropriate.
How do I contact Drool?
Email support@droolmint.com or call +1 (800) 994-7238. Customer service hours are Monday through Friday, 9:00 AM to 5:00 PM (MST).
Questions about Drool, shipping, subscriptions, and returns.
